Respecting Stylists' Time: Why We Have a 24-Hour Cancellation Policy and Hold Appointments with a Credit Card
At sage salon, we want to provide you with an exceptional salon experience while also ensuring our talented stylists are valued and respected for their time and expertise. To ensure a positive salon experience for everyone, we have two important policies in place.
1. Credit Card Policy:
We hold color/highlight appointments with a credit card on file for two important reasons:
Reduce No-Shows: When clients have a financial connection to their appointment, it significantly reduces the chances of no-shows. This ensures stylists' valuable time isn't wasted and protects their income.
Guarantee Commitment: By requiring a credit card, we encourage a commitment to your scheduled appointment. It also provides a secure and convenient way to handle cancellations when necessary.
2. Cancellation Policy:
Every stylist dedicates valuable time specifically for your appointment. Unfortunately, when appointments are cancelled last minute or without any notice, it leaves a gap in their schedule that can't be readily filled. This not only hurts their income but also limits opportunities for other clients waiting on the waitlist. An appropriate cancellation notice allows us to adjust our schedule and potentially offer the open slot to someone else who needs it. We are reachable via voicemail, email or text message, which ensures that it is easy for you to reach us any time of day (or night!).
Cancellations with 24 hours' notice or more: No worries! You can reschedule or cancel by text, email or phone, completely free of charge. We understand life happens, and flexibility is key.
Cancellations of less than 24 hours: To protect our stylists' income and ensure we can fill open slots, a 50% fee of the booked service(s) will be charged to your credit card on file. Our team dedicates their time and talent to each appointment, and this helps compensate them for lost opportunities.
No-Shows: We understand emergencies arise, but no-shows significantly impact our stylists' livelihood. To ensure fairness, a 100% fee for the booked service(s) will be charged to your credit card on file and may result in the loss of booking privileges.
A Note on Compassion & Collaboration
Unforeseen circumstances? We get it! If illness, emergencies, or unexpected situations force your cancellation, please contact us as soon as possible. We'll work with you to reschedule, because understanding goes a long way.
Unpredictable schedule or hard time committing? Let us place you on our cancellation list. We'll call or text you if a same day opening becomes available.
Questions? Just ask. We're always happy to clarify our policies or help you book the perfect appointment.
We believe in creating a space where stylists' livelihoods can thrive alongside your hair goals. By respecting these policies, you are contributing to this positive and supportive environment for our stylists. We appreciate your understanding and cooperation!